Terms and Conditions

1. Scope

These General Terms and Conditions apply to all contracts between Dezhost and its customers (hereinafter Customer), regardless of whether the customer is a consumer or entrepreneur.

Deviating conditions of the customer are not recognised unless Dezhost expressly agrees to their validity in writing.

2. Services of Dezhost

Dezhost offers various IT services, including:

• Web hosting and domain registration
• SSL certificates
• IT infrastructure setup
• Installation and maintenance of software and hardware
• Installation and support of Nextcloud instances
• Consulting in IT and online marketing
• Web design and Google Ads advertising

Domains and hosting services are automatically renewed with the term chosen by the customer, unless timely cancellation occurs. Other services are one-time orders that can be re-commissioned at the customer's request.

Nextcloud is not supported on shared hosting plans: shared infrastructure does not provide the performance Nextcloud needs to run reliably, and we advise against installing it there. Nextcloud installation and support remain available on VPS and dedicated hosting plans.

3. Contract conclusion

A contract between Dezhost and the customer is concluded through the customer's order on the website or via the customer portal (My Dezhost) and confirmation by Dezhost. The customer receives an electronic invoice by email after the contract is concluded.

4. Prices and payment terms

All prices are stated in euros (€). Dezhost is exempt from VAT as a small business pursuant to § 19 UStG. Therefore, no VAT is shown.

Tax treatment can vary by the Customer's country of residence, and our invoices may not always reflect country-specific requirements (e.g. reverse charge, local VAT registration, or other regional tax rules). If you need a corrected invoice or have questions about the tax treatment applicable to you, please open a support ticket and we will assist you.

Payments are made via PayPal or Mollie (with SEPA, credit card or bank transfer). Payment is due immediately upon receipt of invoice. Invoices are sent by email at least 5 days before the due date.

Unpaid invoices will result in automatic or manual suspension or termination of the service after the deadline. Reactivation is only possible after individual agreement.

5. Contract term and cancellation

The term depends on the respective booked product (monthly, annual or semi-annual) and is stated in the invoice. The cancellation period is 1 day before the due date. Cancellation can be made in writing by email or via the customer portal.

Domains are registered for at least one year and cannot be cancelled before the end of the registration period after renewal. Hosting products can be cancelled at any time before the due date without additional costs.

6. Customer obligations

The customer undertakes:

• not to store or distribute illegal, copyright-infringing or offensive content
• not to send spam emails or harmful data via Dezhost's servers
• not to overload or misuse server performance

In case of violations, Dezhost reserves the right to suspend or terminate the service immediately and without notice. Refunds are excluded in these cases.

7. Liability and availability

Dezhost strives for high availability of all offered services, but cannot guarantee a specific availability. Temporary interruptions due to maintenance work or technical faults may occur.

Although daily backups are performed via partner services, Dezhost accepts no liability for data loss of any kind. Customers are obliged to create their own data backups.

Dezhost is only liable for damages attributable to intentional or grossly negligent behaviour. Liability for consequential damages, lost profits or data loss is excluded.

Where Dezhost's liability is not excluded above, and to the extent permitted by law, Dezhost's total liability arising out of or in connection with the contract is limited to the fees paid by the Customer for the affected Service in the twelve (12) months preceding the event giving rise to the claim.

The Customer is solely responsible for the legality, accuracy, and rights status of all content stored, transmitted, or made available through the Service. Dezhost does not review, monitor, or endorse Customer content.

Dezhost does not access, inspect, or otherwise work with the content of Customer data except where the Customer has explicitly requested assistance (e.g. via a support ticket) or where required by law.

8. Price changes

Dezhost reserves the right to adjust prices to compensate for increased costs (e.g. for infrastructure or partner services). Customers will be informed of price changes in advance. Ongoing contracts are not retroactively affected.

9. Right of withdrawal

Consumers have a right of withdrawal in accordance with the cancellation policy published on our website. The right of withdrawal expires for fully provided digital services (e.g. domain registration or immediately provided hosting) if the customer has expressly agreed to immediate execution.

10. Invoices and receipts

Invoices are automatically generated by the system and sent by email. Open invoices carry a temporary number with the prefix "N-" and the status "Pending" or "Overdue". Once paid, an invoice receives a final sequential invoice number without prefix. Customers can access all invoices as PDF documents in the My Dezhost portal. Paid invoices can be used for tax purposes.

12. Disclaimer of Warranties

Except as expressly stated in these Terms, the Service is provided 'as is' and 'as available', without warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, to the extent permitted by law. This does not affect statutory warranty rights that cannot be excluded under mandatory consumer-protection law.

13. Indemnification

The Customer shall indemnify and hold Dezhost harmless from and against any third-party claims, damages, costs, and reasonable legal fees arising out of the Customer's content, the Customer's use of the Service, or the Customer's breach of these Terms, except to the extent caused by Dezhost's own intentional or grossly negligent conduct.

14. Changes to These Terms

Dezhost may update these Terms and Conditions from time to time, for example to reflect changes in our services, legal requirements, or business practice. We try to inform Customers of material changes by email or through the customer portal, but the responsibility to review the current version of these Terms remains with the Customer. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any contract concluded under them, are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For contracts with merchants, legal entities under public law, or special funds under public law, the exclusive place of jurisdiction is Berlin. Mandatory consumer-protection provisions of the Customer's country of habitual residence remain unaffected.

In the event of any discrepancy between the German and English versions of these Terms, the German version shall prevail.