Terms and Conditions
1. Scope
These General Terms and Conditions apply to all contracts between Bijan Sabbagh Sani Azad, trading as dezhost.com (hereinafter Dezhost) and its customers (hereinafter Customer), regardless of whether the customer is a consumer or entrepreneur.
Deviating conditions of the customer are not recognised unless Dezhost expressly agrees to their validity in writing.
2. Services of Dezhost
Dezhost offers various IT services, including:
- Web hosting and domain registration
- SSL certificates
- IT infrastructure setup
- Installation and maintenance of software and hardware
- Installation and support of Nextcloud instances
- Consulting in IT and online marketing
- Web design and Google Ads advertising
Domains and hosting services are automatically renewed with the term chosen by the customer, unless timely cancellation occurs. Other services are one-time orders that can be re-commissioned at the customer's request.
3. Contract conclusion
A contract between Dezhost and the customer is concluded through the customer's order on the website or via the customer portal (My Dezhost) and confirmation by Dezhost. The customer receives an electronic invoice by email after the contract is concluded.
4. Prices and payment terms
All prices are stated in euros (€). Dezhost is exempt from VAT as a small business pursuant to § 19 UStG. Therefore, no VAT is shown.
Payments are made via PayPal or Mollie (with SEPA, credit card or bank transfer). Payment is due immediately upon receipt of invoice. Invoices are sent by email at least 5 days before the due date.
Unpaid invoices will result in automatic or manual suspension or termination of the service after the deadline. Reactivation is only possible after individual agreement.
5. Contract term and cancellation
The term depends on the respective booked product (monthly, annual or semi-annual) and is stated in the invoice. The cancellation period is 1 day before the due date. Cancellation can be made in writing by email or via the customer portal.
Domains are registered for at least one year and cannot be cancelled before the end of the registration period after renewal. Hosting products can be cancelled at any time before the due date without additional costs.
6. Customer obligations
The customer undertakes:
- not to store or distribute illegal, copyright-infringing or offensive content
- not to send spam emails or harmful data via Dezhost's servers
- not to overload or misuse server performance
In case of violations, Dezhost reserves the right to suspend or terminate the service immediately and without notice. Refunds are excluded in these cases.
7. Liability and availability
Dezhost strives for high availability of all offered services, but cannot guarantee a specific availability. Temporary interruptions due to maintenance work or technical faults may occur.
Although daily backups are performed via partner services, Dezhost accepts no liability for data loss of any kind. Customers are obliged to create their own data backups.
Dezhost is only liable for damages attributable to intentional or grossly negligent behaviour. Liability for consequential damages, lost profits or data loss is excluded.
8. Price changes
Dezhost reserves the right to adjust prices to compensate for increased costs (e.g. for infrastructure or partner services). Customers will be informed of price changes in advance. Ongoing contracts are not retroactively affected.
9. Right of withdrawal
Consumers have a right of withdrawal in accordance with the cancellation policy published on our website. The right of withdrawal expires for fully provided digital services (e.g. domain registration or immediately provided hosting) if the customer has expressly agreed to immediate execution.
10. Invoices and receipts
Invoices are automatically generated by the system and sent by email. Unpaid invoices are marked UNPAID, paid ones PAID. Customers can access all invoices as PDF documents in the My Dezhost portal. PAID invoices can be used for tax purposes.
11. Data protection
The handling of personal data is in accordance with our privacy policy, available at:
https://www.dezhost.com/datenschutz